Privacy Policy

PRIVACY POLICY

The Website www.redrakegaming.com is owned by The Netwizzy Company, S.L. and complies with the requirements of the regulations in effect regarding the protection of personal information, and, specifically, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 regarding the protection of physical persons with regard to the processing of personal data and the free circulation of those data.

The Netwizzy Company, S.L. reserves the right to modify or adapt the present Privacy Policy at any time. As a consequence, we recommend that you review the policy each time that you enter the Website. In the case of users who have registered on the Website and enter their account or profile, upon access the same, they will be informed when there have been substantial modifications regarding the processing of their personal data.

WHO IS THE PARTY RESPONSIBLE FOR THE PROCESSING?

The data which are collected or that you provide voluntarily through the Website, whether by browsing the site or through those data you may provide in contact forms, via e-mail or telephone, will be gathered and processed by the Data Controller whose data are indicated below:
Identity
The Netwizzy Company, S.L.
TIN: B97726913
Postal address Daniel Balaciart, 2 - 46020 – Valencia (VALENCIA)
Telephone +34 963 693 726
E-mail admin@netwizzy.com
URL: www.redrakegaming.com
VALENCIA Mercantile Registry, Volume 8497 Book 5787 Sheet 212, Section 8, Leaf V-115519
If, for any reason, you want to contact us (through our Data Protection Representative) with a question related to the processing of your personal data or privacy, you can do so by any of the means indicated above.

WHAT ARE YOUR RIGHTS RELATED TO THE PROCESSING OF YOUR DATA?

Any person has the right to obtain information about the existence of the processing of their personal data, access the personal information and data that The Netwizzy Company, S.L., has, request correction of inaccurate data or, where applicable, request their suppression when, among other reasons, the data are not needed for the purposes for which they were collected or the affected party withdraws the consent previously granted. In specific cases, the affected party will be able to request limits on the processing of their data, in which case, we will only keep the ones covered by the regulations in effect. In some cases, you can exercise your right to data portability which will be delivered to you or a new processing controller that you designate in a suitable, commonly used and machine-readable format. You have the right, at any time, to revoke your consent for any of the types of processing that you have granted. The Netwizzy Company, S.L. has forms for the exercise of any of the aforementioned rights by contacting us at the following e-mail address, admin@netwizzy.com, and requesting the form you need. Likewise, you can use the ones the Spanish Data Protection Agency or third parties make available to interested parties. These forms should be signed electronically or accompanied by a photocopy of your identity document. If acting through a representative, it must also be accompanied by a copy of their identity document or electronic signature. The forms shall be presented in person at the registered address of The Netwizzy Company, S.L. indicated above or, when applicable, sent via e-mail. You have the right to file a complaint with the Spanish Data Protection Agency in the case in which you feel that the request to exercise your rights has not been properly taken care of. The maximum period for The Netwizzy Company, S.L. to resolve the complaint is a month, counting from the effective receipt of the request by us.

WHAT DATA DO WE COMPILE VIA THE WEB SITE?

Data stored by browsing and using the Website By the simple fact of browsing The Netwizzy Company, S.L. Website information is compiled concerning:
- IP Address
- Browser version
- Operating system
- Length of the visit or browsing on the Website
The data will not be conveyed to third-parties.
User registration on the Website
In order to access certain products and/or services, the user may have to register on the Website. To do that, the registration form asks for a series of personal data. The needed and required data to be provided by the user to register is indicated with the symbol *. In the event that these fields are not provided, registration will not be carried out. The user and password generated are personal and non-transferable, the user being responsible for their safekeeping. We do not recommend that you write it down anywhere or that you tell any third-parties. We remind you that the system has a feature for re-establishing the password which can be used in case it needs to be re-established. In this case, the browsing data are associated with the user's registration, identifying the specific user who is browsing the Website. The registration data of every user are included in the databases of The Netwizzy Company, S.L., along with the history of operations performed by that user, and they will be stored in the databases as long as the registered user's account is not eliminated. Once that account is eliminated, the data will be removed from our databases, keeping those data related to the transactions performed for 10 years without being accessed or altered, in order to comply with the periods legally in effect. The data that are not linked to transactions performed shall be kept for a period of 10 year unless consent is withdrawn, in which case they will be eliminated immediately. The legal basis for the processing of your personal data is the signing of a contract between the parties in which the user requests a series of products/services/tools from The Netwizzy Company, S.L. The purposes of the processing shall be the following:
a) Managing inscription in the user's registration area and their access to the Website.
b) Managing the purchase of products and/or services offered through the Website.
c) Keeping you informed about the processing and status of your orders.
d) Responding to your request for information.
e) Managing all the tools that may be offered on the platform.
Thus, we inform you that you will receive communications via e-mail and/or telephone in order to report possible incidents, errors, problems and/or the status of your orders.
For sending marketing messages, the user's express consent will be requested during registration. In this regard, the user will be able to revoke the consent given, making use of the media indicated above to contact The Netwizzy Company, S.L. In any event, in each marketing message, the possibility of opting out of the receipt of the same will be given, whether it be by means of a link and/or e-mail address.

DATA PROVIDED ON THE CONTACT FORM

You can contact us directly by e-mail, "Contact Us", etc. provided on the Website. For that, the user needs to identify and indicate their personal data so that The Netwizzy Company, S.L. can contact the user in the event it is necessary to respond to their request for information. The needed and required data to be provided by the user to register is indicated with the symbol *. In the event these fields are not provided, the site will not permit the request to be sent.
These personal data will be included in the databases of The Netwizzy Company, S.L., which will keep the same in order to respond to your solicitation and/or request for information and, after that, will be eliminated in a period of 1 month.
The legal basis for the processing of these data is the consent of the user who requests information or has the need to be in contact with The Netwizzy Company, S.L.
The purposes of the processing shall be the following:
a) Managing the consultations or requests for information that you send us through the Website.
b) Sending messages, special offers, notices or actions that are of interest to you or that you request including by electronic means. Being an ancillary purpose to the main one, you must check a box enabled to that effect. The personal data that you provide to us by this medium will not be communicated to third-parties, The Netwizzy Company, S.L. being the one which responds directly to this type of enquiries.

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